FREQUENTLY ASKED QUESTIONS
-Do we carry pre-made cakes in our storefront every day?
Yes, we absolutely do! We have two large cases that carry a wide variety of cakes that you are able to take home, any day of the week. These cakes have various fillings (so you are sure to find something you like!) and are decorated, ready to go. We will always ask if you would like a message written on a cake, free of charge, before you leave with it.
-If I didn't place an order ahead of time but need last-minute desserts, what is my limit on purchasing products from the storefront?
We have plenty of desserts available every day in store for your last-minute needs! This includes cakes, mini cookies and pastries, cupcakes, pies, and more. We are more than happy to let you purchase what you need from our cases at any given time, but within reason. For example, if you walk in needing 12 or more cupcakes and all we have on hand is a couple more than that amount, we unfortunately cannot provide them. We want things to be fair for everyone - please try to place an order ahead of time if you need more than a few of something! Call us at any time to see what we have available and we will normally be able to set anything aside for you.
-What precautions are we taking during the pandemic?
As the pandemic has impacted our way of life for quite a long time now, all we can continue to do is actively keep ourselves and others as safe as possible. The Pastry Garden team is always staying informed on any CDC updates that should be followed. At this time (updated 10/7/21), masks are not required to be worn in our store for those who are completely vaccinated. We still strongly encourage all people to wear a mask, sanitize, and social distance! We are properly cleaning all commonly touched surfaces throughout the day and have sanitizer available for use at all times. Lets stay healthy so that we can continue to provide delectable treats for you and your loved ones!
-Do we require DEPOSITS when placing orders?
We like when things are easy, and we're sure that you do too. When placing an order with us, if the total is equal to or above $50.00, we ask for you to provide us with a deposit of half of the total at that time. This can be done by using your credit/debit card over the phone, or by cash/card/check in person. In some instances, we may kindly ask for a deposit on very special orders that may not be above $50.00, in which an explanation will always be given to you for why we are asking. We would also like to state that you may completely pay for your order in full at any given time before your pick-up date, just give us a call!
-What is our CANCELLATION POLICY?
The Pastry Garden team tries the very best to be reasonable in all situations, because we know things unexpectedly happen. We first would like to state that we usually cannot make any major changes to your pre-existing order if you are asking us to do so within 3 days of your pick-up date. This is due to processing times for every order. If you have to cancel your order within 3 days of your pick-up date, we will discuss the situation and find the most reasonable solution for both parties. If you cancel your order the SAME DAY that you planned to pick up, you will not be refunded for any amount paid. This is because your custom order was already finished in its entirety, products were used and wasted, and time was wasted by many people in the bakery to make it happen. As stated, every situation is different and we will always try our best to be accommodative. In many instances, we will only give the option of a store-credit instead of a refund for last minute cancellations. We truly appreciate your understanding!